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Always available and immediately responsive, the CTS team has been a great addition for SunFest. In addition to the extraordinary service in the months leading up to our event, their event day operations have been outstanding. Our gates have never run smoother.
CTS provides a high level of customer service and responsiveness. Their ability, knowledge and flexibility of handling all details related to Box Office and Ticket Scanning including last minute changes and requests helps us focus more on key areas of the show. They are truly dedicated to meeting the needs of our organization.
I just wanted to thank you for everything you've done for us. Your technology and service is way ahead of the competition. The difference is like from The Flinstones to The Jetsons... You've made all of our lives easier here at Round Up and we thank you for it.
It is rare in today's world to find business professionals who actually do what they say they will do. Aqua Foundation for Women is fortunate to have found two such men. Ivan and Phil are not only experts in ticketing they are experts in customer service.
CTS has provided the Miami HEAT and AmericanAirlines Arena with their printing services for the past 7 years. CTS is reliable, cost effective, and quick to respond to our needs. CTS employees have even hand-delivered needed supplies, after-hours, on more than one occasion. It is because of this type of personal service and dedication that we hope they will continue to serve as a key partner for many years to come.
We have tried other ticket firms and until Complete Ticket Solutions came along, we didn't know how easy it could be to get things right. It’s such a pleasure to work with the team at Complete Ticket Solutions prior to and during our Festival. Whether it be ticketing solutions or unforeseen issues, they become part of our team, a trusted family member, not an outside consultant. Their dedication to our success is evident from our first planning meeting to the post event analysis. They come to the table with plans for improving our reporting, tracking, and customer service and utilize knowledge and experience from other events to problem solve. Complete Ticket Solutions wants your event to succeed. It's not all about ticketing….they truly become a part of your team.
In the tournament management business, it's critical to surround our team with partners that truly understand and can carry through with our vision. I can't thank the CTS team enough for their commitment to our needs. They continuously exceed our expectations.
It’s not often I feel inclined to write a testimonial for a vendor, however, working with the CTS team has been an incredible experience. Customer service in general has tended to decline in all areas in our community, but NOT with the Complete Ticket Solutions group. They are always a pleasure to work with. They somehow are able to know what you need before you realize it. Even during event crisis, they stay amazingly professional and deal with customer complaints as if the event was their own. I would highly recommend the CTS team any day of the year for any event you are planning.
We are thankful for the service CTS has provided not only our staff, but the patrons of our festival. We are fortunate to have found a ticketing company that is reliable, hassle-free, and one that offers excellent customer support. Since we started using CTS, we have not had any customer complaints regarding ticketing, whether online or on the day of the show. It is comforting to know that CTS has a dependable and competent team willing to assist when necessary. Based on the professionalism and the customer service they provide, we would highly recommend CTS to any organization seeking a ticketing company. We appreciate all of their hard work and will continue to build our relationship with CTS.
The service is excellent and the staff we work with are great! No request is out of the question and is accommodated within a reasonable timeframe. Complete Ticket Solutions’ Team is very responsive and easy to work with. We enjoy our partnership and we gladly recommend them to anyone that doesn’t want to worry about the RSVP/Ticketing aspect of their event.
Complete Ticket Solutions took the entire ticketing aspect of my event our of my hands. I have so many other facets of my event that I needed to focus on and being able to trust in CTS was a huge stress relief. From advance ticket sales to event day, CTS assisted us and needed very little direction. After a long night working an event, it’s nice to know that CTS handled everything and sent me a report with everything I needed to know. I wasn’t stuck at the event trying to count money and tickets. I would highly recommend CTS to any event organizer. They have reliable staff and are great to work with. CTS has the experience needed to make my job easier!
CTS’s Box Office expertise provides the PBCCC a level of comfort knowing that larger ticketed events in our venue are handled with great knowledge and efficiency, yet without sacrificing the level of customer service our patrons have come to expect. It is a seamless offering to our customers when we are working side-by-side with Ivan and staff.
Complete Ticket Solutions (CTS) always provides competent, professional, and on-time support for our graduation ceremonies on campus. The recent transition from paper- to e-tickets was smooth. We always look forward to CTS staff to support us and consider them part of our team.
There is not enough that can be said about Complete Ticket Solutions. As our ticketing needs continue to grow, CTS is right there along side with input, making sure every process runs smooth. Their support staff is courteous, professional & has always been readily available to resolve any questions that come up. It is such a pleasure to be able to work with CTS and we look forward to a longstanding relationship with the team!
As a new small professional theatre company, our business needs are being discovered daily, so it helps enormously to have a box office company like CTS - that is, a company that delivers excellent service. CTS reps work very closely with us to implement the best ways to sell tickets and packages online, and they go above and beyond to provide solutions so that our customers have a smooth experience. Also, the live operators (and box office voice mail) that CTS provides to take orders save our staff hour’s everyday. And the great service is full-cycle - the sales reports CTS provides are simple and informative, and help us determine the fine points of structuring our show schedule and our season. Lastly, CTS sets up a relationship in which they are interested in helping their customers in the longer term. CTS can give a theatre this, and still charge competitively low fees per ticket. I highly recommend CTS!
We were extremely pleased with the service offered at the Miami Run Renaissance festival by Complete Ticket Solutions. In every case, they responded to our questions and concerns, quickly, efficiently and professionally. This allowed us to concentrate fully on producing our rum festival while knowing that all of our ticketing services were being handled in a state of the art manner. We highly recommend Ivan and his team at Complete Ticket Solutions to all event-based organizations.
CTS is professional and reliable in every aspect of ticket operations. The quality of work and dedication of their executive support staff and event staff is unmatched. I look forward to working with CTS for years to come.
CTS Management and their crew have done an amazing job with our event - hiring and managing our crew, always keeping me informed of ticket sales and revenue on a timely basis and organizing all the logistical details which go along with running an event's box office (banking, armored truck, credit lines, computer connections). They have always provided us with a sense of relief that everything was being handled and we did not have to worry about it. They are also very pleasant to work with. I highly recommend them for events. You will not be disappointed with their professionalism and work. We were not disappointed.
Teaming up with CTS was one of the best decisions we made during our first year as a gated event. CTS was an integral part of the entire process from planning to execution. The expertise they provided was invaluable to our operation. The entire team provided amazing client and customer service with a professional and positive attitude.
New Times has been in the South Florida market for almost 25 years. During the course of our tenure, we have built events in the marketplace to show the community what we are about. Until recently, we managed the event process by ourselves. A few years back, it got to the point where we could no longer handle the volume of patrons. That is when we called in CTS. CTS brought our event process up to another level. We have been able to make our work more efficient as well as the entire event process. Through their abilities, they have helped streamline processes and procedures and work with us as a partner in our events. We have been able to grow our events and move Patrons in and out of our events more efficiently.
CTS Management and their crew have done an amazing job with our event - hiring and managing our crew, always keeping me informed of ticket sales and revenue on a timely basis and organizing all the logistical details which go along with running an event's box office (banking, armored truck, credit lines, computer connections). They have always provided us with a sense of relief that everything was being handled and we did not have to worry about it. They are also very pleasant to work with. I highly recommend them for events. You will not be disappointed with their professionalism and work. We were not disappointed.
CTS was able to provide a full service box office and ticketing solution for the Dale Earnhardt Tribute Concert. We were extremely impressed by the caliber of management, effective communication, attention to detail and level of service we received. I have no idea how we could have done this event without the coordination, planning, and execution provided by your team. We genuinely appreciate the time, attention to detail and whatever it takes attitude that you all brought to the table.
With all of the details of opening a brand new venue, your organization and expertise was invaluable. You understood our needs when we weren’t even sure what they were- and you made us look good! Over and over I hear from our customers how much they appreciate the convenience and professionalism of your service.
CTS furnished an experienced event day ticket staff as well as excellent supervisors. The assistance they provided me, my staff and our organization was superb. Thanks CTS!
We cannot thank you enough for the exemplary job performed by CTS. The ticketing process was an incredibly smooth operation...CTS always acted expeditiously as soon as a change was made, incorporating changes into its website, creating new links for the MIFF website, informing CTS employees who answered phones of the change, and any other necessary action to put the new changes into play.
CTS continually went above and beyond the call of duty throughout the pre-festival preparation and during the festival. CTS’s turnaround time on ticket orders was always perfect. Moreover, CTS acted as a second and third set of eyes and ears to catch things that we did not always catch on our end.
CTS customer service at the venues was excellent and all patrons that I came into contact with were very pleased. Further, CTS was always professional in its dealing with MIFF staff. It was an absolute pleasure to work with everyone at CTS. On behalf of MIFF, I would like to extend our most sincere gratitude for all of your hard work, patience, and sense of humor, particularly at times when we were all lacking a sense of humor.
The most organized and hassle-free year we've ever had with event day ticketing. I never had to worry knowing CTS was here.
CTS provides us a very economical box office solution for our event day staffing needs. They have a very organized staff and provide us with qualified, knowledgeable and courteous ticket operations personnel. CTS has been a tremendous partner for our organization.
CTS proved to be one of the best additions to the JAS team in our 15 year history. Ticket sales have never run smoother and the quality of service at the on-site box office is exceptional. We can not thank the CTS team enough!
CTS has been a integral part of our ticketing operation for over 7 years. Their professional and experienced staff have assisted the Delray Beach International Tennis Championships in areas ranging from setting up the venue maps, pre-event ticket sales, box office operations, and post event reporting. Their doesn't seem to be anything these folks can't do with a ticket! Thanks CTS.
CTS came in at a time when we needed them most and just took charge of our box office needs. They helped us through a challenging time and gave fabulous service to our fans as well as our staff. We would highly recommend their services to anyone who needs either temporary or permanent help in their ticketing areas.
I was very impressed with the CTS management. There was an obvious improvement in personnel and customer service when CTS was brought in. We will continue to use their services in the future.
Bill Pierce - Vice President of Operations
Nasdaq-100 OPEN
You have a wonderful team...our respect and affection know no bounds...everyone is just delighted with our experience with you...I just love my nightly reports.
Pauline Winick - Vice President, University Advancement
FIU Miami Film Festival
The smartest line item on my budget. Making my life easier! They help in every way, from production ideas to event day management.
Rhiannon Ellis - Event Manager
For the Kids Holiday Classic
CTS provides us a very economical box office solution for our event day staffing needs. They have a very organized staff and provide us with qualified, knowledgeable and courteous ticket operations personnel. CTS has been a tremendous partner for our organization.
Bryan Moynihan - Former Director of Ticket Operations
The Orange Bowl Committee
Working with CTS made our entire event run smoothly, from the advance sales to the operations at the front door. We wouldn't hesitate to work with them again.
In the tournament management business, it's critical to surround our team with partners that truly understand and can carry through with our vision. I can't thank the CTS team enough for their commitment to our needs. They continuously exceed our expectations.
After three years working with Danny, Ivan and the entire staff, FIU will never go back to having its own ticket operation. CTS has the expertise in the business and they give our operation instant credibility in the community. Their staff is willing to do "Whatever It Takes" to get the job done. They are customer service oriented and they are dependable.
Mike Garrity - Associate Athletic Director External Operations
Florida International University
CTS knew what I wanted before I even thought of it - they have the same demanding standards that I do. I am no longer a box office control freak because I know that CTS is there!
Jen Welding - Director of Event Services, 2004
Palm Beach County Convention Center
Just to let you know how much I appreciate all of your help and hard work during the events at the Orange Bowl. We know we are in good hands when you are handling the ticket operations.
Ileana Gomez - Stadium Manager
The Orange Bowl
“Always available and immediately responsive”
Just to let you know how much I appreciate all of your help and hard work during the events at the Orange Bowl. We know we are in good hands when you are handling the ticket operations.
Ileana Gomez - Stadium Manager
The Orange Bowl
CTS knew what I wanted before I even thought of it - they have the same demanding standards that I do. I am no longer a box office control freak because I know that CTS is there!
Jen Welding - Director of Event Services, 2004
Palm Beach County Convention Center
“You've made all of our lives easier”
In the tournament management business, it's critical to surround our team with partners that truly understand and can carry through with our vision. I can't thank the CTS team enough for their commitment to our needs. They continuously exceed our expectations.
“Their dedication to OUR success is evident”
Working with CTS made our entire event run smoothly, from the advance sales to the operations at the front door. We wouldn't hesitate to work with them again.
CTS provides us a very economical box office solution for our event day staffing needs. They have a very organized staff and provide us with qualified, knowledgeable and courteous ticket operations personnel. CTS has been a tremendous partner for our organization.
Bryan Moynihan - Former Director of Ticket Operations
The Orange Bowl Committee
“ CTS saves our staff hours everyday”
The smartest line item on my budget. Making my life easier! They help in every way, from production ideas to event day management.
Rhiannon Ellis - Event Manager
For the Kids Holiday Classic
You have a wonderful team...our respect and affection know no bounds...everyone is just delighted with our experience with you...I just love my nightly reports.
Pauline Winick - Vice President, University Advancement
FIU Miami Film Festival
“Attention to detail and effective communication”
I was very impressed with the CTS management. There was an obvious improvement in personnel and customer service when CTS was brought in. We will continue to use their services in the future.
Bill Pierce - Vice President of Operations
Nasdaq-100 OPEN
CTS came in at a time when we needed them most and just took charge of our box office needs. They helped us through a challenging time and gave fabulous service to our fans as well as our staff. We would highly recommend their services to anyone who needs either temporary or permanent help in their ticketing areas.
“Whatever it takes attitude”
“You make us look good”
“The most organized and hassle-free year we've ever had”
“Our gates have never run smoother”
“Allows me to focus on everything else knowing ticketing is covered”
Doing business with CTS was one of the best decisions our organization has ever made. Our box office operations were a "one-man show" for a very long time. Once I email CTS with our requirements for a particular event, I can pretty much sit back and relax knowing everything will be taken care of. For the first time in years, all I need to worry about is learning my music.
Complete Ticket Solutions really lives up to its name! They have always responded quickly and efficiently to all our needs. Whenever I want to try something new or different, they come up with, well, a solution! I know we're not even close to being one of their biggest customers, but they never act like that. When I'm dealing with CTS, I feel like I'm their most important client. It's nice having our ticket program in the hands of professionals who care.
Working with CTS has allowed us to offer a better event experience for all of our attendees; they are professional, courtesy, and most importantly, they keep the ticketing process simple and easy.
